American Cruise Lines, Inc. is the largest cruise line in the United States, flying the American flag. Seasonally, the company seeks to add assistant hotel managers to its shipboard staff. American Cruise Lines operates exclusively within the United States and has fewer than 200 passenger ships, creating a one-of-a-kind small-ship experience. With the addition of newly built vessels to the company’s fleet, there is an excellent opportunity to join the shipboard management team and explore your hotel management and beyond potential.
As an assistant hotel manager, you are responsible for assisting the hotel manager in managing the hotel department to ensure high service quality, standard consistency, and guest satisfaction. The Assistant Hotel Manager assists the Hotel Manager by supervising the shipboard hotel management team and ensuring that all other employees adhere to approved company procedures, including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training.
Assistant hotel managers place a premium on service excellence and guest satisfaction as crucial indicators of their success. He is responsible for the performance of the entire hotel department staff, including the hotel officers and executive chef. It is expected of him to provide guests with gracious hospitality while remaining safe, courteous, professional, and effective in his duties.
Details About Assistant Hotel Manager Jobs at American Cruise Lines:
- Company: American Cruise Lines
- Job Location: Dubuque, IA, USA
- Salary: $48,762 to $63,796
Eligibility Criteria for Assistant Hotel Manager Jobs at American Cruise Lines:
To qualify for the position of Assistant Hotel Manager at American Cruise Lines Inc., candidates must:
- Have Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
- Possess management and hospitality experience Be able to travel and work a flexible schedule, including long days for extended periods
- Have a minimum of three years of experience in management at a full-service hotel, resort, or cruise ship
- Possess strong organizational and communication skills, both verbal and written (English)
- Master Microsoft Office
- Submit to and pass a US Coast Guard-mandated pre-employment drug screening
Duties and Responsibilities of an Assistant Hotel Manager
- Under the direction of the Hotel Manager, supervise the Housekeeping Manager and Guest Service Coordinator.
- As directed, I assisted the Hotel Manager.
- Assists the Dining Room Manager throughout all meal services.
- Performs Hotel Manager duties when the Hotel Manager is absent from the ship for one to two weeks.
- The assistant hotel manager and Hotel Manager prepare for the transfer of duties during the ship’s scheduled time off.
- He is always present and accessible during front- and back-of-house meal services. He ensures that the Housekeeping Manager keeps all staterooms and public areas clean.
- Examinations of rooms
- He gets ready for the turnaround day procedure.
- An Assistant Hotel Manager is responsible for bar operations and wine/liquor inventory management.
- He demonstrates leadership and a professional demeanor.
- He ensures that he is visible and accessible to all guests and crew
- It is his responsibility to hold officers and crew accountable to the standards of American Cruise Lines.
- Maintains compliance with the Operations Manual, service standards, and procedures of American Cruise Lines
- He evaluates the performance of the management team and, when necessary, provides immediate corrective feedback.
- A Hotel Assistant Manager anticipates the requirements of guests and staff.
- He responds quickly to guest requests and ensures service delivery is followed through.
- It is his responsibility to identify issues and address them immediately.
- Assists with breakfast, lunch, dinner, cocktail hour, and onboard events.
- Oversees crew orientation, training, scheduling, uniform appearance, and discipline standards.
- Assists ship officers in reaching their weekly sales quotas
- He aids in maintaining impeccable cleanliness in passenger areas and ensures that all housekeeping standards are adhered to. He is responsible for the sanitation and cleanliness of crew rooms.
- Monitoring shipboard business transactions, accounting, timecards, and reporting to the home office.
- Completes daily ship inspection/walk-through with the Mate to generate the daily work list and ensures tasks are completed by following up.
- Consistent and positive crew experiences are developed to increase employee retention.
- As required, perform bartending duties with other management personnel
Benefits of Assistant Hotel Manager Jobs at American Cruise Lines:
- Opportunities for Travel: Working for a cruise line allows employees to travel to new destinations and discover different ports of call, creating a unique and stimulating work atmosphere.
- Competitive Compensation: Assistant Hotel Manager positions often come with good salaries and perks, which can be financially lucrative.
- Hospitality Experience: These positions provide valuable hospitality industry experience, such as guest service, food and beverage management, and hotel operations.
- Professional Advancement: American Cruise Lines provides prospects for professional advancement within the cruise line sector, allowing individuals to advance to higher managerial positions.
- International Exposure: Cruise ships frequently feature a broad international staff and passenger base, exposing passengers to a wide range of cultures and languages.
- Professional Development: Employers may provide training and development programs to improve abilities in hotel management, customer service, and leadership.
- Teamwork and Leadership: Assistant Hotel Managers have the opportunity to lead and work with a team, building leadership and teamwork abilities.
- Healthcare Benefits: Some cruise companies include healthcare and medical benefits in their employee compensation packages, assuring access to healthcare services while at sea.
- Language abilities: Individuals working on foreign cruise ships may have the opportunity to develop their language abilities, notably English, which is frequently used as the major language on board.
- Cultural Immersion: Working on a cruise ship exposes employees to a dynamic and multicultural environment, both among personnel and passengers.
- Employee Discounts: Many cruise companies provide cruise discounts to employees and their families, allowing them to enjoy vacations at a lower cost.
- Accommodations and Meals: Cruise ship staff frequently receive on-board lodging and meals, lowering their living expenditures.
- Seven days per week aboard the ship
- 6 to 8 weeks working and living aboard the ship, followed by 1 to 2 weeks of shore leave
People Also Ask:
What are the requirements for the position of assistant hotel manager?
Numerous years of experience in the hospitality industry are required for a position as an assistant general manager in a hotel. Additionally, you must possess a high school diploma or GED certificate. Typically, an associate’s or bachelor’s degree in hotel management or hospitality is required at larger or more prestigious hotels.
How much does a cruise ship hotel manager make?
While ZipRecruiter has observed annual salaries as high as $105,500 and as low as $25,000, the majority of cruise ship hotel manager salaries currently range from $46,000 (25th percentile) to $70,000 (75th percentile), with the highest earners (90th percentile) making $85,000 annually across the United States.
What is the role of an assistant Hotel Manager?
Your primary responsibilities as a hotel assistant manager involve offering administrative and operational support to hotel management. Your duties include assisting guests, resolving administrative and guest issues, answering phones, and supervising staff.